Booking terms

1. Enquiries and confirmation

• We aim to respond to enquiries within 24 hours with availability, a quote and any practical details.
• A stay is confirmed only after we send written confirmation, the required deposit has cleared, and the lead guest has accepted the applicable terms.
• Bookings made through Airbnb or Vrbo are also governed by that platform's payment, cancellation and platform-specific terms.

2. Price and payment

• Your written quote sets the price for the dates and stay requested.
• A 30% deposit is due within 48 hours of booking confirmation.
• The remaining balance is due 21 days before arrival.
• A £300 changeover and cleaning fee applies.
• Up to two dogs are permitted, with a £35 dog fee per booking.
• Electric-vehicle charging is charged according to consumption.

3. Your stay

• The Linhay sleeps a maximum of 16 guests, excluding infants, across eight en-suite bedrooms.
• Check-in is from 4:00 PM and check-out is by 10:00 AM unless we agree otherwise in writing.
• The property is on a working farm and includes gardens on several levels. Please discuss access or mobility requirements before booking.
• The lead guest is responsible for the conduct of their party and for reporting damage or problems promptly.

4. Direct-booking cancellation

• 30 or more days before check-in: 100% refund.
• 14 to 29 days before check-in: 50% refund, less any non-refundable service fees stated in the booking confirmation.
• Fewer than 14 days before check-in: no refund.

Cancellations must be sent to us in writing. Platform bookings use the cancellation terms shown by the relevant platform.

5. Changes, problems and written confirmation

Any agreed change to dates, price, group details or special arrangements should be recorded in writing. If there is a problem during a stay, contact us promptly so we have an opportunity to help.

6. Contact