Privacy notice

1. Who is responsible

The Linhay-Exmoor is the controller of personal information collected through this website and direct-booking process.

2. Information we collect

A website enquiry can include:

• your name, email address and optional phone number;
• requested arrival and departure dates;
• adult, child, infant and dog numbers;
• date flexibility, occasion, group description and messages;
• whether you chose to receive occasional marketing updates; and
• the date and time the enquiry was created and its follow-up status.

Our web server and security services may also process technical request data, such as IP address, browser information and timestamps, to deliver and protect the site.

3. Why we use it

• to respond to your enquiry and assess the requested stay;
• to prepare a quote and, if you proceed, administer the booking;
• to send the manager notification and guest acknowledgement associated with an enquiry;
• to keep necessary financial, safety and booking records; and
• to send marketing only where you have chosen that option and a mailing process is in use.

These purposes rely on steps requested before a contract, performance of a contract, legitimate interests in operating the property, legal obligations, or consent where consent is the appropriate basis.

4. Storage and sharing

Enquiries are stored in the website database and sent through the email service configured for the site. Authorised hosting, email, professional and operational providers may process only the information needed to provide their service. We may also disclose information where required by law or to protect guests and the property.

Airbnb and Vrbo process information under their own privacy notices when you use those platforms. This website does not import guest details from those platforms through a public endpoint.

5. Retention

We keep information only for as long as it is needed for the enquiry or booking, record-keeping, legal obligations, dispute handling and any consented marketing. You may ask us about the retention period that applies to your information.

6. Cookies and analytics

The enquiry form uses an essential CSRF security cookie. A session cookie may be used where necessary to preserve server messages and form outcomes. The current website does not configure analytics or advertising cookies.

7. Your rights

Depending on the circumstances, UK data-protection law may give you rights to access, correct, erase, restrict or object to processing of your information, and to withdraw consent. Contact us to make a request. We may need to verify your identity and may retain information where the law requires it.

You can also raise a concern with the Information Commissioner's Office (opens in a new tab).

8. Questions

Email info@thelinhay.co.uk or call 01598 740 051 if you have a privacy question or wish to exercise a right.